NPR News: United Apologizes As Another Passenger Loses Seat, This One A Toddler

United Apologizes As Another Passenger Loses Seat, This One A Toddler
Shirley Yamauchi had to hold her two-year-old on a flight from Houston to Boston, despite having bought him a ticket. United Airlines admitted to failing to properly scan the boy’s boarding pass.

Read more on NPR

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